Our policies, in plain English

Our end of tenancy cleaning service is carried out to the high standard expected by landlords and letting agents. We cannot, however, guarantee that a property will pass an end of tenancy inspection, as criteria vary between agents, landlords and inventory clerks.

If anything is not right, please tell us within 7 days of the clean, supported by your check-out report or your agent's written comments. We will return and re-clean the affected areas free of charge.

We are not able to offer a re-clean or refund where the concern is raised more than 7 days after the clean, or where the property has been accessed, used, moved into or altered following our service.

Please make sure a vacuum cleaner, mop and bucket are available at the property. Where they are not, we may be unable to finish to the expected standard, and the free re-clean above will not apply.

Our deep clean service targets neglected and hard-to-reach areas for a thorough one-time clean.

Any dissatisfaction must be reported within 24 hours of the clean being completed. We will assess it and, where appropriate, carry out a corrective clean at no additional charge.

Claims made after this period, or where new dirt, use or damage has occurred since our visit, will not be eligible for rectification or refund.

Our regular and one-off residential cleans are tailored to maintain general cleanliness and hygiene in lived-in homes.

Feedback or concerns must be raised within 24 hours of the service. We aim to resolve any concern promptly and fairly; no refunds will be issued for complaints raised after this window.

If you need to cancel or reschedule your booking, please give us at least 24 hours' notice.

Cancellations made within 24 hours of the scheduled appointment incur a £40 cancellation fee. This covers the cost of the time and resources reserved for your service.

Our cleaners do not travel with vacuum cleaners or mop and bucket equipment. Due to the size and weight of these items it is not practical or time-efficient to transport them between jobs, so we kindly ask that they are provided at the property and in working order.

Our cleaners do bring their own cleaning products. These vary by cleaner but are always safe, eco-friendly and pet-friendly.

We are happy to clean homes with pets. We ask that all pets are kept in a separate room, away from the cleaner, for the whole visit — this keeps both your pet and our cleaner safe and lets the clean be completed on time.

All prices are based on the standard property conditions described at the time of booking. If, on arrival, the property is found to be in significantly worse condition than described, or requires additional time to reach the expected standard, an hourly charge may apply.

Our team will always speak to you before proceeding with any extra time or cost, so there are no surprises.

Standard cleans have a minimum duration of 2 hours. We do not carry out one-hour jobs.

Card details are taken securely when you book online. Your card is not charged at the time of booking.

A £0 authorisation may appear on your account to confirm the card details, and depending on your bank a pending charge may show 1–2 days before your appointment. Payment is only taken after your clean has been completed.

We never ask for card or bank details over the phone. If you are ever asked for them by phone, it is not us — please call us on 020 3488 3050 to check.